Disclaimer

Introduction

Sageforce is committed to transparency and ethical standards in the use of Artificial Intelligence (AI) and automated processing within our digital platform. This disclaimer explains how automated algorithms, including AI models, are used to process your data, the potential effects, your rights, and how we protect your privacy.

What Automated Processing Means on Sageforce

When you interact with the Sageforce platform—whether through chat, audio, video, or other digital tools—your interactions may be processed using advanced algorithms and AI technologies for the following purposes:

  • Conversational Analysis: Automated analysis of chat, speech, and video to extract insights, track engagement, and support digital assistants.
  • Session Insights: Automatic summarization and reporting of session interactions for quality assurance, compliance, insights and user support.
  • Virtual Assistant Functionality: Use of generative AI models simulate the digital human, to answer questions, provide guidance, or support workflow automation.
  • Speech and Language Processing: Use of text-to-speech (TTS), speech-to-text, and translation to enable accessibility and multilingual support.

How Your Data Is Processed

  • Session Data: Chat logs, audio/video recordings, and engagement metrics may be automatically analyzed and processed by AI models.
  • Anonymization: Whenever possible, personal identifiers are removed or pseudonymized; see our Privacy Policy for details.
  • Customer Ownership: If your session data is owned and managed by the organization that granted you access to Sageforce. Please consult their privacy notice for additional details on how your data may be used or shared.

Consequences and Impact of Automated Processing

  • Purpose: Automated processing is used to provide, improve, and secure our services, generate insights, and support users.
  • No Solely Automated, Legally Significant Decisions: No decisions with legal or similarly significant effects are made by algorithms alone. Any such decisions are subject to human review and oversight.
  • Transparency: Details of AI processing, its logic, and the data used are available upon request from Sageforce or your session sponsor.
  • International Data Transfer: Your data may be processed in the United States or other countries with appropriate safeguards and compliance measures in place.

Your Rights and Choices

Depending on your jurisdiction (such as GDPR in Europe or CCPA in California), you have the following rights:

  • Right to be Informed: Receive clear information about how your data is collected and processed
  • Right of Access: Obtain access to your personal data and receive explanations about processing outcomes
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data
  • Right to Restrict Processing: Limit how your data is used without requiring deletion
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object / Opt Out: Object to processing of your personal data for specific purposes
  • Request human intervention for any decision affecting you

User Control and Platform Functionality

Sageforce provides users with direct, self-service options to manage their personal data and privacy preferences, including:

  • Full Opt-Out: Users may opt out of any or all data processing activities at any time—including video, audio, and automated analysis—through in-session controls or platform settings.
  • Data Management: Users may access, update, and delete all personal data stored on the Sageforce platform using the built-in data management and deletion functionality. This empowers users to exercise their rights in real time, without requiring additional approval or manual intervention.

Process for Submitting a Data Subject Rights Request

Submission: Data subjects or their authorized representatives may submit a request via email to privacy@sageforce.ai, through our partners, or through the platform's functionality.

To exercise your rights, please contact the customer organization that provided your access to Sageforce, or email us directly at privacy@sageforce.ai.

Consent

By using the Sageforce platform, you acknowledge and consent to the use of automated processing, as described above and in our Privacy Policy. Your consent may be withdrawn at any time, though this may affect the availability of certain features.

Further Information

For detailed information about how your data is handled, our privacy and security practices, or your rights under applicable laws, please review our Privacy Policy or contact our Data Protection Officer at privacy@sageforce.ai.