Sageforce Privacy Policy

Last Updated: May 16, 2025

1. Introduction

Sageforce Inc. ("Sageforce," "we," "us," or "our") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard information when you use our digital human expert platform and related services (the "platform").

Please read this privacy policy carefully. By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information Collected During Sessions

  • Session data:
    • Complete chat logs and conversation transcripts
    • Audio recordings (with your explicit consent provided through the platform interface)
    • Video recordings (with your explicit consent provided through the platform interface)
    • Interaction patterns and engagement metrics
    • Session duration and frequency
  • Technical information:
    • Platform usage patterns and navigation paths
    • Application and error data

2.2 Information We Do Not Collect

Important: We do not collect personally identifiable information such as:

  • Your name or contact information
  • Personal identifiers beyond session GUIDs
  • Account registration information
  • Communication preferences

Session access: You access the platform through a unique session identifier (GUID) provided by the customer organization. We do not have your personal contact information or identity.

No identity attempts: While we may record audio and video with your consent, we do not attempt to identify you personally from these recordings. Your identity remains known only to the customer organization.

3. How We Use Your Information

3.1 Primary Uses

  • Platform services:
    • Provide and operate the platform functionality
    • Enable digital human expert interactions
    • Process and respond to your requests
    • Conduct sentiment analysis for session optimization
  • Quality assurance:
    • Monitor and improve platform performance
    • Ensure accuracy of digital human expert responses
    • Conduct quality control and compliance reviews
  • Analytics and research:
    • Analyze user engagement and platform effectiveness
    • Conduct research and development activities (using de-identified data)
    • Generate insights for product improvement
    • Create anonymized reporting and benchmarks
  • Security and protection:
    • Ensure platform security and prevent misuse
    • Detect and prevent AI manipulation, prompt injection, or jailbreaking attempts
    • Protect against unauthorized access or system abuse
    • Maintain content filters and usage restrictions

3.2 Communication

Service communications: We do not send communications to participants. Any communications about platform use, updates, or issues are handled by the customer organization that provided you access.

3.3 Legal and Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and court orders
  • Protect against fraud and security threats
  • Enforce our terms of service

4. Information Sharing and Disclosure

4.1 With Customer Organizations

We share session information with the customer organization that provided you access to the platform, including:

  • Session transcripts and interaction data
  • Engagement analytics and sentiment analysis metrics
  • Compliance and quality assurance reports
  • Aggregated usage statistics

Important: Customer Commercial Use of Your Data

  • Customer organizations have licensed rights to use your session content for their commercial and business purposes
  • Customer organizations have your identity information and may match it to your session data
  • You should review the customer organization's privacy practices and understand their intended use of your data before participating

4.2 Service Providers

We may share information with trusted service providers who assist in:

  • Cloud hosting and data storage
  • Analytics and performance monitoring
  • Customer support and technical assistance
  • Security and fraud prevention

4.3 Business Transfers

  • Mergers, acquisitions, or asset sales
  • Corporate restructuring or reorganization
  • Bankruptcy or similar proceedings

4.4 Legal Requirements

  • Valid legal process or court order
  • Law enforcement requests
  • National security requirements
  • Protection of our rights and safety

4.5 Aggregated and De-identified Data

  • Research and academic purposes
  • Industry benchmarking and reporting
  • Product development and improvement
  • System enhancement and quality control

5. Data Retention and Security

5.1 Data Retention

  • Session data: Retained for the duration of the customer engagement plus 7 years for compliance and research purposes, unless longer retention is required by law or customer contract.
  • Sentiment analysis data: Retained in aggregated form indefinitely for product improvement and research.
  • Technical information: Retained for the duration of platform use plus 3 years, unless longer retention is required.
  • De-identified research data: May be retained indefinitely for research and product development purposes.

5.2 Data Security

We implement industry-standard security measures including:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments and monitoring
  • Secure cloud infrastructure (AWS)
  • Employee security training and background checks
  • AI model protection against manipulation and misuse

6. Your Privacy Rights

6.1 Limited Direct Rights

Since we do not collect your personally identifiable information and you access the platform through the customer organization, most privacy rights requests should be directed to the customer organization that provided you access.

6.2 Recording Consent

  • Decline audio/video recording (some features may be limited)
  • Withdraw recording consent at any time during a session

7. Children's Privacy

The platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

8. International Data Transfers

If you access the platform from outside the United States, your information may be transferred to, stored, and processed in the United States. We implement appropriate safeguards for international transfers in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this privacy policy periodically and the current version will be posted on our website. Your continued use of the platform after changes become effective constitutes acceptance of the revised policy.

10. Contact Information

For questions regarding functionality or your data use, privacy practices, or data rights: Contact the customer organization that provided you access to the platform.

11. State-Specific Rights

11.1 California Residents (CCPA/CPRA)

California residents should direct privacy rights requests to the customer organization that provided platform access, as we do not collect your personal information directly.

11.2 Other State Rights

Residents of Virginia, Colorado, Connecticut, and Utah should contact the customer organization for privacy rights requests under their respective state privacy laws.